Privacy Policy

Last updated: 14 November 2026

Heartwood Violins is a trade name of Doremi Records, Schapenkamp 2, 1211 PA Hilversum, the Netherlands (Chamber of Commerce no. 77235754, VAT no. NL003596071B01). Doremi Records is the controller of the personal data described in this policy. For any question about your data, email us at info@doremirecords.com.

What we collect

• Order details: your name, shipping and billing address, email address, phone number (if you provide it) and the items you buy.
• Messages: what you send us by email or through our contact form.
• Payments: handled by our payment providers. We do not see or store your full card details.
• Website statistics: pages visited, device type, approximate location and referring website, collected with cookies and analytics tools (such as Google Analytics) where you have given consent where this is required.

Why we use it

We use your data to process and ship your order, provide after-sales service and warranty, answer your questions, comply with legal obligations such as tax and bookkeeping, and improve our website. The legal bases are the performance of a contract, legal obligations, our legitimate interests and, for analytics and marketing cookies, your consent.

Who we share it with

Only with parties that help us run our business: our website platform (Squarespace), payment providers, shipping carriers such as PostNL, and our accountant. They may only use your data for that purpose. We never sell your data. Some providers may process data outside the European Economic Area; in that case appropriate safeguards such as the EU Standard Contractual Clauses apply.

Social media

We share photos and videos of our own products on platforms such as Pinterest, Instagram, Facebook and YouTube. Our tools only publish our own content to our own business accounts and read aggregated statistics (such as views, saves and clicks) about our own posts. We do not collect or store personal data of other users of these platforms. If you contact us through social media, the privacy policy of that platform also applies.

How long we keep it

Order and invoice data are kept for 7 years, as required by Dutch tax law. Messages are kept as long as needed to handle your question, and no longer than 2 years. Website statistics are kept in aggregated or pseudonymised form.

Your rights

You have the right to access, correct or delete your personal data, to restrict or object to its processing, to data portability, and to withdraw your consent at any time. Email info@doremirecords.com and we will respond within one month. You may also file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens, autoriteitpersoonsgegevens.nl).

Security

We take appropriate technical and organisational measures to protect your data against loss and unauthorised access.

Changes

We may update this policy from time to time. The latest version is always available on this page.