Logistics
Delivery times
Delivery times vary depending on destination, transport method and regulatory procedures. Estimated dispatch and transit times are communicated individually prior to shipment.
As each instrument is handled with care and, where applicable, subject to documentation or export procedures, delivery times should be considered indicative rather than guaranteed.
Taxes, duties and import charges
International shipments may be subject to customs duties, import taxes (including VAT), and other charges imposed by local authorities in the destination country. These costs are not included in the purchase price unless explicitly stated and remain the responsibility of the recipient. Clients are advised to familiarise themselves with local regulations prior to purchase.
Export regulations
Certain instruments and bows may be subject to export restrictions due to their age, origin or cultural significance. In such cases, export licenses or additional documentation may be required before shipment can proceed.
Where applicable, Heartwood Violins will assist in the preparation of necessary documentation; however, processing times are determined by relevant authorities and may affect delivery schedules.
Insurance
Shipments over one hundred euro are insured according to the declared value of the instrument or item. Risk of loss or damage during transit is governed by our shipping partner.
Overview
Heartwood Violins ships fine instruments and related items internationally with careful attention to security, documentation and regulatory requirements. Each shipment is arranged according to the nature of the instrument, its destination and applicable legal frameworks, ensuring safe transport and compliance with international regulations.
Shipping origin and destination
Instruments and accessories are shipped from The Netherlands. Europe. We offer shipping within Europe and to selected international destinations worldwide.
Due to regulatory, logistical and legal constraints, shipping may not be available to certain regions or countries. Availability is assessed on a case-by-case basis. Heartwood Violins reserves the right to decline shipment where compliance or secure transport cannot be ensured.
Packaging and transport
Instruments and bows are prepared for shipment with professional packing methods appropriate to their value and fragility. Transport is arranged through a trusted national shipping partner with extensive international coverage, chosen for reliability and experience in handling valuable and fragile items.
Where required, instruments may be shipped partially disassembled or with additional protective measures to ensure safe transit.
